08 - System Center 2012 R2 ITIL for IT Pros - Service Operations

08 - System Center 2012 R2 ITIL for IT Pros - Service Operations

09 - System Center 2012 R2 ITIL for IT Pros - Incident and Event ManagementПодробнее

09 - System Center 2012 R2 ITIL for IT Pros - Incident and Event Management

11 - System Center 2012 R2 ITIL for IT Pros - Problem ManagementПодробнее

11 - System Center 2012 R2 ITIL for IT Pros - Problem Management

10 - System Center 2012 R2 ITIL for IT Pros - Service Request FulfillmentПодробнее

10 - System Center 2012 R2 ITIL for IT Pros - Service Request Fulfillment

12 - System Center 2012 R2 ITIL for IT Pros - Continuous Service ImprovementПодробнее

12 - System Center 2012 R2 ITIL for IT Pros - Continuous Service Improvement

04 - System Center 2012 R2 ITIL for IT Pros - Service TransitionПодробнее

04 - System Center 2012 R2 ITIL for IT Pros - Service Transition

05 - System Center 2012 R2 ITIL for IT Pros - Change and Release ManagementПодробнее

05 - System Center 2012 R2 ITIL for IT Pros - Change and Release Management

07 - System Center 2012 R2 ITIL for IT Pros - Knowledge ManagementПодробнее

07 - System Center 2012 R2 ITIL for IT Pros - Knowledge Management

01 - System Center 2012 R2 ITIL for IT Pros - Introduction to ITIL FrameworkПодробнее

01 - System Center 2012 R2 ITIL for IT Pros - Introduction to ITIL Framework